16. 请求客户作推荐人
thank you for your letter of 2 november. we are delighted to hear that you are to pleased with the refurbishment of your hotel. as your know .in our line of work, we depend on good ,reports of our projects to win further business. our clients always shop around and look for references before committing themselves. with your permission, we would like to use your hotel as a reference when we discuss similar refurbishments in the hotel industry . would you agree to our suggesting that future clients should call you? it would also be most helpful if we could occasionally bring a client to look at your hotel . we would , of course , stay overnight at least.ill call you next week to hear your reaction. thanks again for you kind words.
17. 通知客户价格调整
we enclose our new catalogue and price list. the revised prices will apply from 1 april 1997. you will see that there have been number of changes in our product range. a number of improved models have been introduced. out range of washing machines has been completely revamped. many popular lines, however, have been retained unchanged. you will be aware that inflation is affecting industry as a whole .ws have been affected like everyone else and some price increases havebeen unavoidable. we have not, however, increased our prices across the board, in many cases, there is a small price increase, but in others, none at all. we can assure you that the quality of our consumer durables has been maintained at a high standard and that our service will continueto be first class. we look forward to receiving your orders.
谨谢上新的商品目录和价格表。修订价格定于1997年4月1日起生效。产品系列有一大革新，增加了不少改良的型号，扒出一系列新款的洗衣机，但许多款的开动号仍保持不变。通货膨胀影响整个工业连带令货品价格上涨。虽然如此，本公司并未全面提升价格，调整幅度亦不大。 本公司坚守一贯信念，务求出产优质之耐用消费品，迎合顾客的需要。 谢谢贵公司多年惠顾，盼继续合作。
18. 说明价格调整原因
i enclose our new price list , which will come into effect ,from the end of this month. you will see that we have increased our prices on most models. we have ,however , refrained from doing so on some models of which we hold large stocks. we feel we should explain why we have increased our prices. we are paying 10% more for our raw materials than we were paying last year. some of our subcontractors have raised their by as much as 15%. as you know , we take great pride in our machines and are jealous of the reputation for quality and dependability which we have achieved over the last 40 years. we will not compromise that reputation because of rising costs. we hope, therefore decided to raise the price of some of our machines. we hope you will understand our position and look forward to your orders.
现谨附上本公司新价格表，新价格将于本月底生效。除了存货充裕的商品外，其余大部分货品均已调升价格。是次调整原因是原材料价格升幅上涨10%□，一些承包商的价格调升到15%。 过去40年，本公司生产的机器品质优良、性能可靠。今为确保产品质量，唯有稍为调整价格。上述情况，还望考虑。愿能与贵公司保持紧密合作。
19. 拒绝客户的要求
thank you for your enquity of 25 august.we are always pleased to hear from a valued customer.i regret to say that we cannot agree to your request for technical information regarding our software security sysytems.the fact is,that most of our competitors also keep such information private and confidential.i sincerely hope that this does not inconvenience you in any way.if there is any other way in which we can help. do not hesitte to contact us again.
8月25日信收悉，谨此致谢。 来信要求本公司提供有关软件保密系统的技术资料，但鉴于同行向来视该等资料为机密文件，本公司亦不便透露，尚祈见谅。我真诚地希望这样不会对贵公司造成不便。如需本公司协助其他事宜，欢迎随时赐顾垂询。 祝业务蒸蒸日上!
20. 应付难办的客户
we have been doing business together for a long time and we value our relationship of late, we have not been able to provide the kind of service we both want. the problem is that your purchasing department is changing orders after they have been placed. this has led to confusion and frustration for both of our companies. in several instances. you have returned goods that were originally ordered. to solve the problem , i propose that on receipt of an order, our sales staff contact you to verify it. if you decide on any changes, we will amend the order and fax you a copy so that you can check it. i trust this system will cut down on delays and errors, and allow our operations to run smoothly.
承蒙多年惠顾，本公司感激万分。然近来合作出现问题，令服务水准未能符合对方要求，本公司为此提忧不已。 贵公司采部发出定单后，再三更改内容；更有甚者，屡次退回订购之货品，导致了双方公司工作中的混乱和困惑。为避免问题日趋严重，特此在接到定单后，由本公司销售人员与贵公司复核。若需作出改支，本公司把定单修改后电传副本，供贵公司查核。 盼望上述办法经受减少延误，促进双方业务发展。
21. 祝贺新公司成立
it has just come to our attention that you have lately opened your new european headquarters in brussels. congratulations on your bold venture. as you know , our companies have had a long business association in the uk. we look forward to collaborating with you in your european venture. please let us know if we can be of any assistance to you. we will be delighted to help. we wish you the very best of luck and a prosperous future.
