在日常的学习、工作、生活中，肯定对各类范文都很熟悉吧。相信许多人会觉得范文很难写？下面是小编为大家收集的优秀范文，供大家参考借鉴，希望可以帮助到有需要的朋友。
商务类英语作文篇一
resource planning manager: assessment ofsuitability for home-based working
introduction
the purpose of this report is to assess the suitabilityof my position as resource planning manager forhome-based working.
findings
my working pattern and that of my colleagues variesfrom week to week. during certain periods a large proportion of my time is spent doingfieldwork. this is followed by office-based work collating and recording the data collected. oncethe results have been recorded, i proofread the colour copies of all reports and maps.
as regards communication with colleagues, department meetings are held once a fortnight. atall other times, the inspanidual members of the team communicate either face-to-face or byphone, depending on their location. apart from official meetings, the same results can beachieved whether i am in the office or working elsewhere.
conclusion
it is clear that i would be able to undertake the same duties while working from home for a largeproportion of my time. clearly, some days would be spent in the office for face-to-facecommunication with colleagues. it would also be necessary to use the technical facilities ofthe office at times. however, in order to be able to work effectively from home, i would needto be provided with a networked computer and printer.
recommendations
i would suggest that i should be given the necessary equipment to work partially from homefor a trial period. after this time, further consultation should take place in order to reassessthe situation.
商务类英语作文篇二
charm of intonation
answering a phone in a clear and pleasant tone can show the speakers professional demeanor and amiable your partner cant see your face, your joy or irritation will come through your you call, your tone should be smooth, soft and serene. then, if you can talk to each other with a smile, it will make your voice more friendly and chew gum or eat while youre on the phone.
decent questions and answers
the call should be answered immediately after the second bell rings
when the other party should take the initiative to identify the company or the name of the department and its name, should not pick up the phone asked: “ hello, who are you looking for? ” also, to call people need to leave a message should be clear to report the name, unit number, and a message in simple end of the telephone conversation, usually made by the calling party, then politely said goodbye to each matter what the reason for the telephone call, the party shall be responsible for the redial.
telephone message
in business complaints, it is most common to fail to return calls in a timely order not to lose every opportunity to clinch a deal, some companies even make telephone calls to be within an hour of the provisions of the within 24 hours of the phone message to reply, if you call back, just in case the other party is not in, but also to leave a message, indicating that you have called you really cant call back personally, you should trust someone else.
pay attention to jet lag
before making a call, make sure the difference between the time difference and the working hours of each country. dont make a phone call on the day off so as not to influence the rest of the not to call home even if the customer has told you the phone number at home.
use the telephone properly
in america you can sell the goods to a person be strangers to each other by telephone, while in europe, latin american and asian countries, telemarketing or on the phone for a long time to talk business on the best way to develop good business relationships is to negotiate face to face with customers, while the telephone is mainly used to arrange course, once the two
商务类英语作文篇三
look at the letter below. rewrite it as an inspanidual letter to a customer - which would certainly be necessary if the customer had ordered ten items at this price and not just one.
the first lines are done for you below.
dear customer：
we regret that your order is being returned to you due to the reason(s) checked below. unfortunately， prices of equipment are constantly changing and these changes are often not reflected in our advertising due to the months between preparing advertising copy and its publication.
shipping and handling are also variable， so please include the proper charges if that is the reason that your order cannot be processed. it is always best to call us when more than one item is requested， to obtain exact shipping costs for your order.
from time to time items are discontinued and， though this is beyond our control， we will be happy to suggest products which are suitable. please give us a call on our inquiry line (304) 739-8723.
thank you for your patience， and we hope to serve you when the problem with your order noted below is corrected.
(_) item requested is no longer available.
(_) item requested is not yet available
(_) invalid credit card number. please check your card.
(_) insufficient postage and/or handling. please add $____ for shipping.
(*) price change. the new price is $
(_) other：_________________________________
additional notes： the product has been upgraded - the new version performs better than the original version， which has been discontinued.
begin your letter like this：
12 april 19——
dear mr stafford，
your order #767 999 for ten cx 99 processors
i am sorry to inform you that we have been unable to process this order and i am returning it to you for your attention.
商务类英语作文篇四
facing business challenges at holiday inn worldwide
sending invitations across the globe
in the 1960s a family vacation in the united states usually meant loading the kids into the station wagon and driving off down the highway toward a tourist destination. and when weary vacationers needed to rest for the night, they often looked for the familiar green signs with “holiday inn” written in script and a colorful star for emphasis. all across the united states, this sign welcomed travelers to holliday inn hotels with promises of quality, comfort, and value.
by 1968 holiday inn was so well known in the united states that it began opening franchises in europe. in 1973 the company opened its first asian hotel in japan, and in 1984 it became the first hotel to open for business in china. for 25 years holiday inn enjoyed great success in the european and asian markets, opening 600 hotels and earning a reputation as upscale , professional, and well run.
however, in the 1980s holiday inn’s fortunes were beginning to fade in the united states. many of the franchises were outdated and substandard . family vacationers were being replaced by business travelers as the hotel industry’s bread and butter , and aggressive competitors with superior marketing strategies were targeting this growing segment . in addition, overbuilding had set off a wave of price discounting . as a result, both holiday inn’s share of the lodging market and its image took a nosespane .
but in the 1990s this icon of the . highway was brought back to life after being purchased by bass plc, a british conglomerate. bass moved quickly to make holiday inn worldwide the leading hotel chain, not just in the united states but around the globe. in the united states, holiday inn pursued a strategy that segmented the market into different types of travelers and created a unique type of lodging for each group. under names like holiday inn express, holiday inn select, sunspree resorts, and crowne plaza, the company offered different accommodations and amenities at different prices to suit the spanerse needs of business and leisure travelers. combined with a campaign to bring all of the franchises back up to a high standard of quality, the strategy quickly began to pay off.
even so, the top brass at holiday inn worldwide knows that the greatest growth potential is not in the saturated . market but in the evolving markets of europe, asia, and latin america. with increasing tourism and business development in these regions, the demand for comfortable, consistent, and affordable accommodations is booming . holiday inn needs a strategy for tapping this vast potential. would the strategies that fueled holiday inn’s turnaround in the united states bring similar results internationally? large-scale construction of new hotels will play a major role, so what kinds of hotels should they be? how can the company best meet the needs of a wide variety of international travelers? should holiday inn expand through franchises or by opening company-owned hotels? should the same type of promotion be used for the entire global market or should it be localized to each geographic area? these are questions that raymond lewis faces daily as vice president of marketing. if you were lewis, how would you answer them?
meeting business challenges at holiday inn worldwide
part of raymond lewis’s job is to monitor and predict changes in the ever-evolving global market . among the trends he has observed is the increasing similarity between the needs and desires expressed by consumers and businesses around the world in certain product categories such as lodging. on the other hand, lewis knows that various countries and cultures approach purchases differently, and that people of various cultures respond differently to product promotion . his challenge, then, is to figure out how to satisfy both the similar and the spanerse needs of each new market.
lewis also knows that all travelers, regardless of where they are from or where they are going, share many of the same desires, fears, and expectations when they are traveling. they may not speak the same language or live the same lives while at home, but when they’re on the road, all travelers are (1) away from home and out of their personal comfort zones, (2) in different and often unfamiliar surroundings, and (3) subject to the same hassles and hardships. therefore, holiday inn focuses on delivering a consistent product around the world. this way, whether the hotel is in south korea, india, buenos aires , or israel, travelers know that they will always receive a comfortable room at a fair price.
in addition, the strategy of segmenting the market by types of travelers that proved so successful in the united states also works abroad, but in a different way. segmentation in the hotel industry is a relatively new concept in europe, and in asia it is virtually nonexistent. this is largely because in many of the developing nations of asia, travel has only recently become an option for the majority of people. as a result, not every type of holiday inn hotel will be successful in every country. the company must know each market very well before it decides which type of hotel to open. does the area draw mainly tourists or business travelers? how long do visitors usually stay? do people from surrounding areas travel often? what types of accommodations do competitors offer in the area? by knowing the answers to questions like these, holiday inn is able to decide which type of hotel will best serve the needs of travelers to the area. for example, the company opened a sunspree resort in arequipa, peru, close to machu pichu, a popular international tourist destination. holiday inn’s management team feels that sunspree has a great chance for success in this location because the hotel caters to tourists.
in the same way, holiday inn management expects a mix of business and leisure travelers to visit seoul, south korea. therefore, the new holiday inn seoul appeals to a broad range of travelers by offering a business center, banquet facilities , four restaurants, a fitness center , and a gift shop.
just as in its early days of expansion in the united states, holiday inn is accomplishing its international expansion through a mix of wholly owned facilities and franchises, depending on the availability of resources and potential for profit in each local market. although franchising agreements place less risk on holiday inn worldwide, they also require the company to give up more control than it would by opening wholly owned facilities. however, franchises must adhere to strict quality standards if they intend to operate under holiday inn’s famous name.
lewis and his team also recognize that even though travelers have similar expectations for the quality and value they get in a hotel, sometimes they like to stay in places that don’t feel like hotel chains. therefore, the company has opened hotels in europe, australia, and south africa that have a style and character unique to their locations. in this way, holiday inn is able to tailor its global product to local markets.
nonetheless, holiday inn’s promotion strategy is decidedly global, regardless of which markets it enters. lewis bases the strategy on two themes: “welcome” and “stay with somebody you know.” although the ad copy is translated when necessary, even the visual format is the same from country to country. of course, cultural differences must be accommodated from time to time. for example, travelers in britain preferred an ad that focused on a friendly doorman, whereas . and german travelers preferred a more sentimental ad showing a businesswoman receiving a fax of a drawing from her child.
the inspiration for this global strategy came to lewis, not surprisingly, while he was traveling. when boarding a plane at dulles airport outside of washington, ., he passed a group of russian teenagers gathered around a guitar player singing “puff the magic dragon,” a folk song that was popular in the united states a few decades ago. this connection between cultures helped convince lewis that the world’s people were alike in many ways, particularly in the field of pleasure and business travel.
it remains to be seen how successful holiday inn’s global strategy will be in the long run . the company is off to a flying start. however, competitors such as marriott and choice hotels are moving quickly to make sure holiday inn doesn’t outpace them in the hot new global markets. but one thing is sure, lewis and the rest of the management team are not content with holiday inn being a leading hotel chain in the united states. they want holiday inn to be the leader around the world.
商务类英语作文篇五
i. o. u.
march 20, 2009
borrowed from the office of the foreign languages department a laptop computer and a tape recorder, which is to be returned within one week from this date.
zhang long
the students’ union
receipt
march 27, 2009
received from the students’ union the following things:
one laptop computer
one tape recorder
the foreign languages department office
商务类英语作文篇六
business etiquette is made up of significantly more important things than knowing which fork to use at lunch with a client. unfortunately, in the perception of others, the devil is in the details. people may feel that if you cant be trusted not to embarrass yourself in business and social situations, you may lack the self-control necessary to be good at what you do. etiquette is about presenting yourself with the kind of polish that shows you can be taken seriously. etiquette is also about being comfortable around people (and making them comfortable around you!)
people are a key factor in your own and your business success. many potentially worthwhile and profitable alliances have been lost because of an unintentional breach of manners.
dan mcleod, president of positive management leadership programs, a union avoidance company, says, ^v^show me a boss who treats his or her employees abrasively, and ill show you an environment ripe for labor problems and obviously poor customers relations. disrespectful and discourteous treatment of employees is passed along from the top.^v^
most behavior that is perceived as disrespectful, discourteous or abrasive is unintentional, and could have been avoided by practicing good manners or etiquette. weve always found that most negative experiences with someone were unintentional and easily repaired by keeping an open mind and maintaining open, honest communication. basic knowledge and practice of etiquette is a valuable advantage, because in a lot of situations, a second chance may not be possible or practical.
there are many written and unwritten rules and guidelines for etiquette, and it certainly behooves a business person to learn them. the caveat is that there is no possible way to know all of them!
these guidelines have some difficult-to-navigate nuances, depending on the company, the local culture, and the requirements of the situation. possibilities to commit a faux pas are limitless, and chances are, sooner or later, youll make a mistake. but you can minimize them, recover quickly, and avoid causing a bad impression by being generally considerate and attentive to the concerns of others, and by adhering to the basic rules of etiquette. when in doubt, stick to the basics.
the most important thing to remember is to be courteous and thoughtful to the people around you, regardless of the situation. consider other peoples feelings, stick to your convictions as diplomatically as possible. address conflict as situation-related, rather than person-related. apologize when you step on toes. you cant go too far wrong if you stick with the basics you learned in kindergarten. (not that those basics are easy to remember when youre in a hard-nosed business meeting!)
this sounds simplistic, but the qualities we admire most when we see them in people in leadership positions, those are the very traits we work so hard to engender in our children. if you always behave so that you would not mind your spouse, kids, or grandparents watching you, youre probably doing fine. avoid raising your voice (surprisingly, it can be much more effective at getting attention when lower it!) using harsh or derogatory language toward anyone (present or absent), or interrupting. you may not get as much ^v^airtime^v^ in meetings at first, but what you do say will be much more effective because it carries the weight of credibility and respectability.
the following are guidelines and tips that weve found helpful for dealing with people in general, in work environments, and in social situations.
talk and visit with people. dont differentiate by position or standing within the company. secretaries and janitorial staff actually have tremendous power to help or hinder your career. next time you need a document prepared or a conference room arranged for a presentation, watch how many people are involved with that process (youll probably be surprised!) and make it a point to meet them and show your appreciation.
make it a point to arrive ten or fifteen minutes early and visit with people that work near you. when youre visiting another site, linger over a cup of coffee and introduce yourself to people nearby. if you arrive early for a meeting, introduce yourself to the other participants. at social occasions, use the circumstances of the event itself as an icebreaker. after introducing yourself, ask how they know the host or how they like the crab dip. talk a little about yourself- your hobbies, kids, or pets; just enough to get people to open up about theirs and get to know you as a person.
keep notes on people. there are several ^v^contact management^v^ software applications that are designed for salespeople, but in business, nearly everyone is a salesperson in some capacity or another. they help you create a ^v^people database^v^ with names, addresses, phone numbers, birthdays, spouse and childrens names; whatever depth of information is appropriate for your situation.
its a good idea to remember what you can about people; and to be thoughtful. send cards or letters for birthdays or congratulations of promotions or other events, send flowers for engagements, weddings or in condolence for the death of a loved one or family member. people will remember your kindness, probably much longer than you will!
商务类英语作文篇七
replying to an enquiry ex 7: sample answer: (219words)
dear mr zampieri
with reference to your letter dated 14 june, in which you requested information about a cut above, please find enclosed details about our company and the services we offer.
our aim is always to provide our clients with the best combination of food, entertainment and location. by choosing a cut above, you can relax and enjoy your special occasion while we do all the work. events catered for by a cut above include corporate functions such as conversations and christmas balls and also family celebrations such as birthdays, weddings and anniversaries.
a cut above offers a variety of services from simply providing a gourmet menu to helping you choose the right venue and organise entertainment. we specialise in using our experience to meet your needs. to help us achieve this aim, we always arrange a meeting with a new client well before the date of any event in order to discuss the various possibilities.
as you can appreciate, we are unable to give quotations before our initial briefing with a client as price per head varies with the choice of menu.
to arrange a meeting or for any further information, please do not hesitate to contact myself or elena polidoro on 01623 713698.
a cut above looks forward to hearing from you.
yours sincerely
sinead welsh
商务类英语作文篇八
dear
this is to inform youthat we have carefully reviewed your estimate on the parking lotrefurbishing. we are planning to contract with you for this work.
we are unable to letthis contract immediately， as finalapproval of expenditures of this nature must come from the head office in newyork.
dear
we have received yourletter acknowledging receipt of the items we mailed to you and noticing us tocancel shipment of your order for those items which are back ordered.
we will be issuing youa refund as soon as we have completed the necessary paperwork for your account.
we would like to takethis opportunity to thank you for shopping through [name] our new [specify] catalogshould be arriving at your home shortly， and i believe you will be pleased by some of the beautiful choicesour buyers have made this season.
thank you for yourpatience and understanding and for providing us with the opportunity to be ofservice to you.
商务类英语作文篇九
dear mr. xxx,
we learn from abc co. ltd., new york that you are a leading exporter in your country. we are, at present, very much interested in importing your goods and would appreciate your sending us catalogue, sample books or even samples if possible.
please give us detailed information on cif guangzhou prices, discounts, and terms of payment.
should there be any items new to the . market, kindly let us know and send samples if available.
we hope this will be a good start for a long and profitable business relation, and we assure you of our close attention to your offers.
sincerely,
商务类英语作文篇十
a number of employees clearly suffer from a lack of motivation as a result of dissatisfaction in one or more areas of their work. the key findings are outlined below:
staff feel undervalued by the company, both on a financial and a personal level. it is generally felt that the companyˇs competitors offer higher levels of remuneration. the perception that the managers are unappreciative of staff efforts is particularly noticeable in the sales department.
certain employees feel under-challenged. the company is clearly not exploiting its human resources.
there appears to be a breakdown of communication in the production department. the confusion and resultant ill-feeling towards managers has the potential to disrupt the production cycles.
recommendations
we strongly recommend the following measures:
an evaluation of job profiles throughout the company to assess whether skills could be utilised more efficiently
a review of the current salary structure involving the comparison with similar organisations
it is also essential to investigate and take action regarding the communication in the production and sales department.
商务类英语作文篇十一
dear sir,
we are interested in buying large quantities of steel screws in all sizes.
we would be obliged if you would give us a quotation per kilogram c&f liverpool, england. it would also be appreciated if you could forward samples and your price-list to us.
we used to purchase these products from other sources. we may now prefer to buy from your company because we understand that you are able to supply larger quantities at more attractive prices. in addition, we have confidence in the quality of your products.
we look forward to hearing from you by return e-mail.
sincerely,
xxx
商务类英语作文篇十二
dear mr zampieri
with reference to your letter dated 14 june, in which you requested information about a cut above, please find enclosed details about our company and the services we offer.
our aim is always to provide our clients with the best possible combination of food, entertainment and location. by choosing a cut above, you can relax and enjoy your special occasion while we do all the work. events catered for by a cut above include corporate functions such as conventions and christmas balls and also family celebrations such as birthdays, weddings and anniversaries.
a cut above offers a variety of services from simply providing a gourmet menu to helping you choose the right venue and organise entertainment. we specialise in using our experience to meet your nees. to help us achieve this aim, we always arrange a meeting with a new client well before the date of any event in order to discuss the various possibilities.
as you can appreciate, we are unable to give quotations before our initial briefing with a client as price per head vaires with choice of menu.
to arrange a meeting or for any further information, please do not hesitate to contact myself or elena polidoro on 0123 4578.
a cut above look forward to hearing from you.
yours sincerely
sinead walsh
商务类英语作文篇十三
guarantee
for value received， the undersigned hereby guarantee absolutely and payment of the within note and agree to pay all cost of collection，legal expenses and attorneys fees， incurred or paid by the holder of the within note in the collectionand/or enforcement of said note and the enforcement of this guaranty.
no renewal orextension of said note， no release orsurrender of any security for said note or this guaranty，no release of any person primarily or secondarily liable on saidnote(including any maker， endorser or guarantor)，no delay inthe enforcement of payment of said note or this guaranty and no delay oromission in exercising any right or power under said note on this guarantyshall affect the liability of any of the undersinged hereunder. the waives presentment， protest，demand， notice of dishonor ordefault， notice of acceptanceof this guaranty and notice of any kind with respect to said note or this guarantyor the performance of the obligation under said note or guaranty.
________________________(seal)
________________________(seal)
商务类英语作文篇十四
the ekia way
limitless horizons, our travel agency and advisory service specializing in adventure holidays in remote locations, was founded in ^v^ by rob davies. we do not arrange accommodation in well-known resorts, thus encouraging travellers to discover the real country they are visiting. we constantly seek out new adventure holidays which allow travellers to mix with local people rather than retreat to the beach or their hotel.
although all our advice is impartial, it is influenced by certain core values:
respect for local values and practices
respect for inspanidual needs and independence
believe in the need to limit the environmental impact of our activities.
we believe that as privileged visitors to sometimes fragile environments, we should take nothing but photographs and leave nothing but footprints.
wherever possible, we encourage the use of small independent companies. we also insist on local guides and seek to house travellers in modest accommodation. our clients can look forward to living the local culture and eating the local suicine; limitless horizons rejects the concept of coca-cola trek.
our representatives are constantly travelling in order to update and check our information. these trips are funded solely by limitless horizons. we pay our way, accepting no hand-outs or free-flights, thus ensuring the only factors influencing our advice to you are your needs and those of the area you wish to visit.
